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Terms & Conditions

Last updated: 29 September 2026

These terms apply when you use this website or buy from VAYDHARA. Please read them before you order. By using the website or placing an order, you agree to them. They sit alongside our Privacy Policy, Shipping Policy and Returns & Exchanges Policy.

About us

This website is run by VAYDHARA, a partnership firm based in Jetpur, Rajkot district, Gujarat, India. "We", "us" and "our" mean VAYDHARA; "you" means the person using the website or buying from us.

  • Email: contact@vaydhara.com
  • Phone and WhatsApp: +91 85117 45558 (8 AM to 7 PM IST)
  • Address: Juna Pachpipla Road, Near Krishna Prints, Jetpur, Rajkot district, Gujarat, India

Using the website

  • You must be 18 or older to create an account or place an order, or use the website with the involvement of a parent or guardian.
  • Please give accurate details and keep your account password and sign-in codes private. You are responsible for what happens under your account; tell us straight away if you think someone else has used it.
  • Please don't misuse the website — for example by trying to break its security, copying it with automated tools, sending spam through our forms, or posting unlawful or misleading content.

How ordering works

We sell through a simple, personal process. No payment is taken on this website.

  1. Choose your pieces. Add products to your cart, or open a product.
  2. Send us a WhatsApp message. Tapping Order on WhatsApp opens WhatsApp with a message listing the items, quantities and prices. Sending it is a request to buy, not a confirmed order.
  3. We confirm. We check availability and reply on WhatsApp with the final details: the items, the total price (with any shipping charge and applicable taxes shown separately), the delivery address and the payment method.
  4. Your order is confirmed only when we both agree these details and we give you an order number (for example VAY-2026-000123). You can then follow it on our Track Order page with your order number and phone number.

We may decline or cancel an order before it is confirmed — for example if a piece is no longer available, if there was an obvious error in a price or description, or if we cannot deliver to your address. If you have already paid in such a case, we refund you in full.

Prices

  • All prices are in Indian Rupees (₹).
  • The total you pay is the amount we confirm on WhatsApp before you pay, including any shipping charges and taxes. We will not add anything you have not agreed to.
  • Prices shown on the website can change, but the price confirmed for your order will not.

Payment

After your order is confirmed you can pay by:

  • UPI
  • Bank transfer (NEFT, IMPS or RTGS)
  • Cash on delivery, where available for your order and PIN code. If a cash-on-delivery charge applies, we will tell you before you confirm.

Stay safe from fraud: we send our payment details only from our official WhatsApp number, +91 85117 45558. We will never ask for your card number, CVV, UPI PIN, OTP or passwords. If anyone else asks you to pay on our behalf, please do not pay — contact us instead.

Delivery

We currently deliver within India. Delivery areas, charges and timelines are explained in our Shipping Policy and confirmed on WhatsApp for each order. Once your parcel is dispatched we share the courier name and tracking number. Please check your parcel when it arrives and tell us about any damage or missing items as described in the Shipping Policy.

Cancellations, returns and refunds

  • To cancel, message us on WhatsApp as soon as possible. We will cancel free of charge if the order has not been packed yet.
  • Returns, exchanges and refunds — including time limits, which items are eligible, who pays for return shipping, and how and when refunds are made — are explained in our Returns & Exchanges Policy.
  • Nothing in these terms takes away your rights as a consumer under the Consumer Protection Act, 2019, including your right to a refund, replacement or repair for goods that are defective or not as described.

About our products

  • Our products are made in India, and are made or finished in our own workshop in Jetpur.
  • Many of our pieces are tied, waxed, dyed or printed by hand. Small irregularities in the dots, lines, colour or pattern are a natural part of this work — they are not defects, and no two pieces are exactly alike.
  • We photograph our products as faithfully as we can, but colours can look slightly different on different screens and in different light.
  • Measurements, fabric and care instructions are given on each product page. Please follow the care instructions to keep your piece at its best.

Accounts, reviews and messages

  • You can sign in with email and password, Google, or your mobile number and a one-time code.
  • If you post a review, it must be honest and about a product you have bought or used. By posting it you allow us to show it, with the name you choose, on our website and social media. We may decline or remove reviews that are abusive, misleading or unrelated.
  • We handle your personal data as described in our Privacy Policy.

Our content

The VAYDHARA name and logo, and the website's text, photographs, designs and layout, belong to VAYDHARA or to the people who have licensed them to us. You may view and share our pages for personal use, but you may not copy, reproduce or use our content, name or logo for commercial purposes without our written permission.

Our responsibility to you

  • We take care to keep the website accurate and available, but we cannot promise it will always be error-free or uninterrupted.
  • We are not responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, strikes, courier disruptions, or network and power failures.
  • As far as the law allows, our total liability to you for any order is limited to the amount you paid for that order. We are not liable for indirect losses you could not have expected when you ordered.
  • Nothing in these terms limits any liability that cannot be limited under Indian law, or your statutory rights as a consumer.

Complaints and Grievance Officer

We would always like the chance to put things right. Please contact us first on WhatsApp at +91 85117 45558 or by email at contact@vaydhara.com. You can also write to our Grievance Officer:

Yaksh Thesiya, Partner

VAYDHARA, Juna Pachpipla Road, Near Krishna Prints, Jetpur, Rajkot district, Gujarat, India. Email: contact@vaydhara.com. Phone and WhatsApp: +91 85117 45558.

We will acknowledge your complaint within 48 hours and resolve it within one month of receiving it.

If you are not satisfied, you can contact the National Consumer Helpline (dial 1915 or visit consumerhelpline.gov.in) or file a complaint with the appropriate Consumer Commission (online at edaakhil.nic.in).

Governing law

These terms are governed by the laws of India. Subject to your rights under consumer protection law — including the right to file a complaint where you live — the courts at Rajkot, Gujarat have jurisdiction over any dispute.

Changes to these terms

We may update these terms from time to time. The version on this page on the day you place your order applies to that order. We will change the date at the top whenever we update them.