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Shipping Policy

Last updated: 29 September 2026

Every VAYDHARA order is packed by hand in our workshop in Jetpur and sent to you with a trusted courier. Here is what to expect once your order is confirmed on WhatsApp.

Where we deliver

We deliver to serviceable PIN codes across India. We don't ship outside India at the moment. When you order, we check that couriers deliver to your PIN code and let you know on WhatsApp.

When your order is dispatched

  • Orders are dispatched within 2–4 business days of being confirmed — for prepaid orders, from when your payment reaches us.
  • Business days are Monday to Saturday, excluding public holidays.
  • Some pieces are finished by hand for you, and during festivals and the wedding season preparation can take a little longer. If your order will take more time, we tell you on WhatsApp before you confirm it.

How long delivery takes

After dispatch, most orders arrive within 3–7 business days. Deliveries to remote areas — including parts of the North-East, Jammu & Kashmir, Ladakh and the islands — can take a few days longer.

Delivery times are the courier's estimates, not guarantees. Weather, strikes, local restrictions and festival rush can cause delays beyond our control. If your parcel is late, message us and we will follow it up with the courier for you.

Shipping charges

Shipping charges depend on your delivery PIN code and the size and weight of your order. We tell you the exact shipping charge, if any, on WhatsApp together with your order total — before you confirm and pay. Nothing is added afterwards.

Cash on delivery

  • Cash on delivery (COD) is available for many PIN codes. We confirm on WhatsApp whether it is available for your order.
  • If a COD charge applies, we tell you before you confirm.
  • Please keep the exact amount ready; the courier cannot always give change.
  • We may confirm a COD order with you again on WhatsApp before dispatch. If a COD parcel is refused at the door without a genuine reason, we may ask for prepayment on future orders.

Tracking your parcel

As soon as your parcel leaves our workshop, we send you the courier name and tracking number on WhatsApp. You can also check your order's progress on our Track Order page with your order number and phone number.

Packing

Each saree is carefully folded and securely packed to keep it clean and protected on its way to you.

When your parcel arrives

  • Check the outer packaging before accepting it. If it looks torn, opened or tampered with, please don't accept it — or note it with the courier — and tell us straight away.
  • Record an unboxing video from the moment you open the sealed parcel. We need it to resolve any claim of a missing item or transit damage.
  • Tell us within 48 hours of delivery about any damage, a wrong item or a missing item, on WhatsApp at +91 85117 45558 with your order number, photos and the video. See our Returns & Exchanges Policy.

Address changes and failed deliveries

  • Please check your delivery address and phone number when we confirm your order. You can change the address free of charge until your parcel is dispatched — just message us.
  • Couriers usually try to deliver more than once. If a parcel comes back to us because the address was incorrect or nobody was available, we contact you to arrange delivery again; the extra shipping charge for re-sending is payable before we re-ship.

Questions

Message us on WhatsApp at +91 85117 45558 (8 AM to 7 PM IST) or email contact@vaydhara.com. For our other terms, see the Terms & Conditions.