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Returns & Exchanges

Last updated: 29 September 2026

We want you to love every piece you buy from us. If something isn't right, here is how returns, exchanges and refunds work.

At a glance

  • Damaged, defective or wrong item: tell us within 48 hours of delivery — we'll replace it or refund you in full, including shipping.
  • Changed your mind: you can ask for an exchange or a return within 7 days of delivery, if the piece is unused and unaltered.
  • Refunds are made within 5–7 business days of the returned piece passing our quality check.
  • Not returnable: pieces that have been altered or customised, such as sarees with fall and pico done or a blouse stitched.

Damaged, defective or wrong items

If your order arrives damaged, has a manufacturing defect, or isn't what you ordered:

  1. Message us on WhatsApp at +91 85117 45558 within 48 hours of delivery.
  2. Share your order number, clear photos of the problem and the product label, and your unboxing video (needed for transit-damage and missing-item claims).
  3. We review it and reply, usually within one business day.

If the issue is confirmed, we arrange the return at no cost to you and send a replacement, or give you a full refund including shipping if a replacement isn't available — whichever you prefer.

Handmade character

Many of our pieces are tied, waxed, dyed or printed by hand. Slight irregularities in the dots, lines, colour or pattern, and small colour differences from the photographs on your screen, are a natural part of this work and are not defects. If you're unsure whether something is a defect, send us a photo — we're happy to look.

Returns and exchanges for other reasons

If you simply change your mind, you can request an exchange or a return within 7 days of delivery, provided the piece:

  • is unused, unwashed and undamaged;
  • has not been altered — no fall, pico, blouse stitching or other tailoring;
  • is returned with its original tags, packaging and anything that came with it, such as the unstitched blouse piece.

Return shipping: for change-of-mind returns and exchanges, please send the piece back to us by a trackable courier at your own cost. We share the return address on WhatsApp. The original shipping charge is not refundable for change-of-mind returns.

Items that can't be returned

  • Sarees with fall and pico done, or with the blouse stitched, and any other altered or customised piece.
  • Pieces that have been worn, washed or damaged after delivery.
  • Pieces returned without their original tags or packaging.
  • Anything clearly marked "final sale" or "non-returnable" when you ordered it.

This doesn't affect your rights if a piece arrives damaged, defective or wrong.

How exchanges work

  • Choose another piece of the same or higher value — you pay only the difference. If the new piece costs less, we refund the difference.
  • Exchanges depend on availability. If the piece you want isn't available, we refund you instead.
  • Once your returned piece passes our quality check, we ship the new one to you free of charge.

Refunds

  • We inspect every returned piece within 2 business days of receiving it and tell you the result on WhatsApp.
  • Approved refunds are made within 5–7 business days after that:
    • UPI or bank transfer orders — back to the account you paid from.
    • Cash on delivery orders — to a UPI ID or bank account you share with us.
  • Your bank may take a few extra days to show the credit.
  • If a return doesn't meet the conditions above, we send the piece back to you and let you know why.

Cancellations

  • Before packing: message us on WhatsApp and we cancel your order free of charge. If you've already paid, we refund you in full within 5–7 business days.
  • After dispatch: the order can no longer be cancelled; you can use the return or exchange options above once it arrives.

How to start a return or exchange

Message us on WhatsApp at +91 85117 45558 (8 AM to 7 PM IST) or email contact@vaydhara.com with:

  1. your order number (for example VAY-2026-000123),
  2. what you'd like — return, exchange or replacement — and why,
  3. photos of the piece, and your unboxing video if it arrived damaged or incomplete.

Please don't send anything back before we confirm your request — we'll tell you exactly where and how to send it.

Your rights

This policy doesn't limit your rights under the Consumer Protection Act, 2019. If you're not satisfied with how we've handled your return, please contact our Grievance Officer as described in our Terms & Conditions.